Service terms
Coverage and Command are provided under individual agreements. This page explains the service model; it does not replace your agreement with Disqnect.
Updated 13 September 2026
Your agreement
Your agreement sets the applicable service scope and commercial terms, including fees, duration, renewal or cancellation, support, device arrangements and liability. Refer to that agreement for the terms of your engagement.
Submitting an enquiry or booking a demo does not start a testing engagement. This page does not amend an existing agreement or limit rights that apply under mandatory law.
Coverage and Command
Coverage is managed security testing. Disqnect runs the testing, investigates findings and provides results and suggested fixes, with retesting to check reported changes.
Command lets your operators direct testing, manage devices and inspect the evidence. Reports can be shared through Coverage where included in the engagement.
Scope and authorization
Testing is limited to the authorized scope and agreed testing windows. The engagement must identify the environments to be tested and any exclusions or restrictions.
Authority to test must cover the relevant systems and networks. For work involving client environments, this includes authorization from the party entitled to permit that testing. Access to a network alone is not permission to test everything connected to it.
Deployment and operation
Deployment can use on-site devices, approved VPN access, or a combination. Device allocation, access, operational responsibilities and any equipment return arrangements are set out in the engagement.
Security testing can trigger alerts or affect systems under test. Relevant restrictions and operational constraints should be identified when agreeing the scope, particularly for sensitive or industrial environments.
Findings and retesting
Findings describe the evidence obtained within the testing scope. A reported fix is distinct from a verified retest result. Verification concerns the checks performed at that time.
Security testing cannot guarantee that every weakness will be found or that an environment will remain secure. Findings and reports are not a certification of regulatory compliance.
Privacy and confidentiality
Assessment evidence may contain sensitive information. The engagement needs to address access, confidentiality and applicable data-processing responsibilities. Where personal data is processed on a customer’s behalf, an appropriate data processing agreement is required.
Our Privacy Policy provides privacy information and contact details. Contact us for questions about the data-processing arrangements for your engagement.
Contact
Disqnect AS, organization number 936 620 744, Oslo, Norway.
For questions about an agreement or the services, contact Disqnect.