Website privacy

Who is responsible

Disqnect AS, organization number 936 620 744, Oslo, Norway, is responsible for the personal information we use to operate this website and respond to enquiries.

For privacy questions or requests, email privacy@disqnect.com.

When you contact us

Our enquiry form collects your name, email address, message and enquiry category. We use these to respond and follow up on your request. You choose what to send; we need contact details to reply.

For business enquiries, our legal basis is our legitimate interest in responding to requests and communicating with prospective customers, under GDPR Article 6(1)(f). Where we take steps at your request to enter a contract with you personally, Article 6(1)(b) applies.

Submitting an enquiry does not subscribe you to a marketing mailing list.

Booking a demo

We use Cal.com to arrange demos. When you make a booking, Cal.com processes the contact details, chosen appointment time and any information you provide in the booking form. We use those details to arrange and conduct the meeting.

The booking integration loads third-party resources. Requests to those resources include technical information such as your IP address and browser details. See Cal.com’s privacy information for its processing and storage practices.

Website operation and analytics

Netlify hosts this website and processes contact-form submissions. Delivering and securing the site involves technical request information, including IP addresses and browser details. Our legal basis is our legitimate interest in operating and protecting the website.

We use Plausible Analytics to understand aggregate visits and interactions, such as which pages are viewed and which links are used. Plausible states that it does not use cookies, browser local storage or persistent identifiers for analytics. See Plausible’s data policy.

The cookie-free description applies to Plausible analytics. Separate booking services have their own storage practices, as described above.

Providers and data locations

The website uses Netlify for hosting and forms, Cal.com for booking, and Plausible for analytics. Enquiry replies and meeting invitations also pass through the email and calendar services used to communicate with you.

Netlify and Cal.com describe processing outside the European Economic Area, including in the United States. Their published processing terms describe transfer safeguards, including Standard Contractual Clauses and applicable adequacy mechanisms. Plausible states that its analytics data is processed and stored in the EU.

Further information is available in Netlify’s data processing agreement, Cal.com’s privacy information and Plausible’s data policy. Contact us for information about the arrangements relevant to your enquiry.

How long information is kept

Retention of enquiry and booking information depends on whether the request remains open, whether there is an ongoing business discussion, and whether records are needed for a legal obligation or to establish, exercise or defend a legal claim. An enquiry that develops into a service engagement is also subject to the applicable customer-record requirements.

Technical records, booking records and aggregate analytics are subject to the relevant provider’s retention arrangements. Contact us to ask what information is held about your enquiry or booking and to request deletion where applicable.

Your rights

Depending on the circumstances, you can request access to your personal information, correction, deletion, restriction or portability. You can object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it.

Send requests to privacy@disqnect.com. We will respond within the applicable GDPR time limits, normally one month. You can also complain to Datatilsynet, the Norwegian Data Protection Authority.

Coverage and Command

Service accounts and security-assessment data are separate from website enquiries. Service privacy information, confidentiality and data-processing arrangements need to be addressed for the relevant engagement. Contact us for the service documentation and DPA when evaluating or arranging an engagement.

See Service terms for how individual agreements govern the services.