Privacy Policy
Last Updated: 7/28/2025
1. Introduction
We respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you purchase or use your qEY-0 device and visit our website.
GDPR Rights (For EU/EEA/UK Residents)
Under the General Data Protection Regulation, you have the following rights:
- Right to Access - Request copies of your personal data
- Right to Rectification - Request correction of inaccurate data
- Right to Erasure - Request deletion ("right to be forgotten")
- Right to Restrict Processing - Request limited use of your data
- Right to Data Portability - Receive your data in a portable format
- Right to Object - Object to certain processing activities
- Rights Related to Automated Decision Making - Not be subject to automated decisions
To exercise these rights, contact: mail@theismaker.com
2. Information We Collect
2.1 Information You Provide
- Purchase Information: Name, email, shipping address, billing address
- Payment Information: Processed securely through Stripe (we never see your card details)
- Communications: Emails or messages you send us
- Marketing Preferences: If you opt-in to updates
2.2 Device Information
The qEY-0 device may collect:
- Device diagnostics and performance data
- Filtered network data (anonymous)
- Error logs and crash reports
- Usage statistics (anonymous)
2.3 Automatically Collected Information
- IP address
- Browser type and version
- Pages visited on our website
- Time and date of visits
3. Legal Basis for Processing (GDPR)
We process your data based on:
- Contract: To fulfill your order and provide support
- Legitimate Interests: To improve our products and prevent fraud
- Consent: For marketing communications (if you opt-in)
- Legal Obligations: To comply with tax and legal requirements
4. How We Use Your Information
- Process and fulfill orders
- Send order confirmations and shipping updates
- Provide customer support
- Improve our products and services
- Comply with legal obligations
- Protect against fraudulent or illegal activity
5. Data Retention
- Order data: 7 years (tax requirements)
- Customer support: 3 years after last interaction
- Marketing: Until consent withdrawn
- Device diagnostics: Until consent withdrawn
6. Information Sharing
We DO NOT sell your personal information. We share data only with:
- Stripe: For payment processing
- Shipping carriers: To deliver your order
- Law enforcement: When legally required
- Service providers: Under strict confidentiality agreements
7. International Data Transfers
Your data may be transferred from the EU/EEA to:
- United States (Stripe for payments - uses Standard Contractual Clauses)
- Our servers (we ensure appropriate safeguards)
8. Data Security
We implement appropriate technical and organizational measures including encryption, access controls, and regular security assessments. However, no method is 100% secure.
9. Your Rights
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
10. California Privacy Rights
California residents have additional rights under the CCPA. Contact us for more information.
11. Children's Privacy
Our products are not intended for individuals under 18. We do not knowingly collect information from children.
12. Changes to This Policy
We may update this policy from time to time. Continued use after changes constitutes acceptance.
13. Contact Us
For privacy concerns or questions:
Email: mail@theismaker.com
Response time: Within 30 days
BY USING OUR SERVICES, YOU CONSENT TO THIS PRIVACY POLICY.